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Answers to Frequently Asked Questions about ILLiad

What is ILLiad?

ILLiad is the electronic system you use to request an item through Interlibrary Loan. The name ILLiad can be thought of as an acronym for InterLibrary Loan internet accessible database.

Why do I need a username and password to use ILLiad?

Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number.

Your username can be anything you like, such as your name, abbreviations, or an alphanumeric code. Your password also can be anything you like. No one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.

What if I forget my password?

If you forget your password you can reset it here. If you forget your username, please refer to your registration confirmation email or contact Document Delivery Services at libdocs@lmu.edu.

What Web browser should I use?

You need a Web browser that can handle forms, tables, and preferrably Cascading Style Sheets (CSS). We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.

Why don't I see all my older requests when I look at my request history?

From time to time we purge older records from ILLiad. Our policy is to keep requests online for several years in order to comply with record keeping requirements of the copyright law.

Who do I contact if I have problems with or questions about ILLiad?

Orlando Penetrante. Document Delivery Services. 310.338.5705. libdocs@lmu.edu